“You need to know that you are absolutely killing it over here. Qualified is filling our training classes with well-prepared trainees who actually show up. And you using those trainees, along with our existing agents, to fill ALL of our shifts. We’ve opened up space next door, so we’ve consistently been ordering 75 agents a night, and you’ve still been able to fill the shifts. I’ve been responsible for staffing this call center now for 18 years, and this is by far the best experience I’ve had with a staffing service. Thank you so much.”
